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1

A Longitudinal Study of Complaining Customers’ Evaluations of Multiple Service Failures and Recovery Efforts

Maxham, James G., Netemeyer, Richard G.

Journal:

Journal of Marketing

Year:

2002

Language:

english

File:

PDF, 135 KB

english, 2002

2

The Relationships Among Manager-, Employee-, and Customer-Company Identification: Implications For Retail Store Financial Performance

Donald R. Lichtenstein, Richard G. Netemeyer, James G. Maxham III

Journal:

Journal of Retailing

Year:

2010

Language:

english

File:

PDF, 260 KB

english, 2010

3

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Hartline, Michael D., Maxham, James G., McKee, Daryl O.

Journal:

Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 132 KB

english, 2000

4

Conflicts in the Work–Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent

Netemeyer, Richard G., Maxham, James G., Pullig, Chris

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 156 KB

english, 2005

5

Return Shipping Policies of Online Retailers: Normative Assumptions and the Long-Term Consequences of Fee and Free Returns

Bower, Amanda B, Maxham, James G

Journal:

Journal of Marketing

Year:

2012

Language:

english

File:

PDF, 457 KB

english, 2012

6

A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context.

Zablah, Alex R., Carlson, Brad D., Donavan, D. Todd, Maxham, James G., Brown, Tom J.

Journal:

Journal of Applied Psychology

Year:

2016

Language:

english

File:

PDF, 228 KB

english, 2016

7

The Retail Value Chain: Linking Employee Perceptions to Employee Performance, Customer Evaluations, and Store Performance

Maxham, James G., Netemeyer, Richard G., Lichtenstein, Donald R.

Journal:

Marketing Science

Year:

2008

Language:

english

File:

PDF, 276 KB

english, 2008

8

Conflicts in the Work-Family Interface: Links to Job Stress, Customer Service Employee Performance, and Customer Purchase Intent

Richard G. Netemeyer, James G. Maxham III and Chris Pullig

Journal:

Journal of Marketing

Year:

2005

Language:

english

File:

PDF, 2.47 MB

english, 2005

9

Modeling customer perceptions of complaint handling over time: the effects of perceived justice on satisfaction and intent

James G Maxham III, Richard G Netemeyer

Journal:

Journal of Retailing

Year:

2002

Language:

english

File:

PDF, 147 KB

english, 2002

10

The Impact of a New Retail Brand In-Store Boutique and its Perceived Fit with the Parent Retail Brand on Store Performance and Customer Spending

Netemeyer, Richard G., Heilman, Carrie M., Maxham, James G.

Journal:

Journal of Retailing

Year:

2012

Language:

english

File:

PDF, 209 KB

english, 2012

11

Salesforce automation systems: an exploratory examination of organizational factors associated with effective implementation and salesforce productivity

Chris Pullig, James G. Maxham III, Joseph F. Hair Jr.

Journal:

Journal of Business Research

Year:

2002

Language:

english

File:

PDF, 178 KB

english, 2002

12

Three Approaches to Defining Jazz

Mark Gridley, Robert Maxham and Robert Hoff

Journal:

The Musical Quarterly

Year:

1989

Language:

english

File:

PDF, 1.38 MB

english, 1989

13

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers' Evaluations of Complaint Handling

James G. Maxham III and Richard G. Netemeyer

Journal:

Journal of Marketing

Year:

2003

Language:

english

File:

PDF, 3.68 MB

english, 2003

14

Firms Reap What They Sow: The Effects of Shared Values and Perceived Organizational Justice on Customers’ Evaluations of Complaint Handling

Maxham, James G., Netemeyer, Richard G.

Journal:

Journal of Marketing

Year:

2003

Language:

english

File:

PDF, 149 KB

english, 2003

15

Store manager performance and satisfaction: Effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth.

Netemeyer, Richard G., Maxham, James G., Lichtenstein, Donald R.

Journal:

Journal of Applied Psychology

Year:

2010

Language:

english

File:

PDF, 293 KB

english, 2010

16

A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts

James G. Maxham III and Richard G. Netemeyer

Journal:

Journal of Marketing

Year:

2002

Language:

english

File:

PDF, 2.74 MB

english, 2002

17

Corridors of Influence in the Dissemination of Customer-Oriented Strategy to Customer Contact Service Employees

Michael D. Hartline, James G. Maxham III and Daryl O. McKee

Journal:

Journal of Marketing

Year:

2000

Language:

english

File:

PDF, 3.18 MB

english, 2000

18

Employee versus supervisor ratings of performance in the retail customer service sector: Differences in predictive validity for customer outcomes

Richard G. Netemeyer, James G. Maxham III

Journal:

Journal of Retailing

Year:

2007

Language:

english

File:

PDF, 384 KB

english, 2007

19

Service recovery's influence on consumer satisfaction, positive word-of-mouth, and purchase intentions

James G Maxham III

Journal:

Journal of Business Research

Year:

2001

Language:

english

File:

PDF, 146 KB

english, 2001

20

JASPER-BEARING ASSEMBLAGES IN PENNSYLVANIA: IMPLICATIONS FOR THE ANTIQUITY AND SCALE OF REGIONAL EXCHANGE

James W. Hatch and Mintcy D. Maxham

Journal:

Archaeology of Eastern North America

Year:

1995

Language:

english

File:

PDF, 3.31 MB

english, 1995

21

A Study of the Viewpoints of Women of Different age Groups

Maxham, Helen Kerr

Journal:

The Pedagogical Seminary and Journal of Genetic Psychology

Year:

1944

Language:

english

File:

PDF, 250 KB

english, 1944

22

Student Expectations of the University Experience: Levels and Antecedents for Pre-Entry Freshmen

Licata, Jane W., Maxham, James G.

Journal:

Journal of Marketing for HIGHER EDUCATION

Year:

1999

Language:

english

File:

PDF, 3.80 MB

english, 1999

23

A COMPREHENSIVE ANALYSIS OF FERMI GAMMA-RAY BURST DATA. I. SPECTRAL COMPONENTS AND THE POSSIBLE PHYSICAL ORIGINS OF LAT/GBM GRBs

Zhang, Bin-Bin, Zhang, Bing, Liang, En-Wei, Fan, Yi-Zhong, Wu, Xue-Feng, Pe'er, Asaf, Maxham, Amanda, Gao, He, Dong, Yun-Ming

Journal:

The Astrophysical Journal

Year:

2011

Language:

english

File:

PDF, 3.39 MB

english, 2011

24

Does Selective Sales Force Training Work?

Atefi, Yashar, Ahearne, Michael, Maxham, James, Donavan, Todd, Carlson, Brad

Journal:

Journal of Marketing Research

Year:

2018

Language:

english

File:

PDF, 1.01 MB

english, 2018

25

Bacterial growth on organic polymers

John V. Maxham, Walter J. Maier

Journal:

Biotechnology and Bioengineering

Year:

1978

Language:

english

File:

PDF, 1.22 MB

english, 1978

26

Effect of hydraulic regime on organic polymer uptake in the activated sludge process

John V. Maxham, Walter J. Maier

Journal:

Biotechnology and Bioengineering

Year:

1978

Language:

english

File:

PDF, 1.10 MB

english, 1978

27

Effect of in-process treatment on contaminant levels during the recycling of paper-mill water streams

N.J. Sell, J.V. Maxham

Journal:

Resources and Conservation

Year:

1986

Language:

english

File:

PDF, 659 KB

english, 1986

28

Substrate diffusion and uptake within spherical bacterial flocs

J.V. Maxham, H.J. Hickman

Journal:

Journal of Theoretical Biology

Year:

1974

Language:

english

File:

PDF, 372 KB

english, 1974

29

Is GeV emission from Gamma-Ray Bursts of external shock origin?

Amanda Maxham, Bin-Bin Zhang, Bing Zhang

Journal:

Monthly Notices of the Royal Astronomical Society

Year:

2011

Language:

english

File:

PDF, 584 KB

english, 2011

30

Accounting for severity in surgical morbidity rates

Melissa A. Meyers, Nancy Birkmeyer, Christian M. Birkmeyer, Nancy M. Karon, Perri L. Maxham, Richard W. Dow, John D. Birkmeyer

Journal:

Journal of the American College of Surgeons

Year:

2004

Language:

english

File:

PDF, 52 KB

english, 2004

31

A METHOD OF TEACHING BACTERIOLOGY IN A BIOLOGY COURSE

Helen Kerr Maxham

Journal:

School Science and Mathematics

Year:

1921

Language:

english

File:

PDF, 217 KB

english, 1921

32

Asenapine (Saphris(R)): GC-MS Method Validation and the Postmortem Distribution of a New Atypical Antipsychotic Medication

Miller, C., Pleitez, O., Anderson, D., Mertens-Maxham, D., Wade, N.

Journal:

Journal of Analytical Toxicology

Year:

2013

Language:

english

File:

PDF, 292 KB

english, 2013

33

Rural Communities in the Black Warrior Valley, Alabama: The Role of Commoners in the Creation of the Moundville I Landscape

Mintcy D. Maxham

Journal:

American Antiquity

Year:

2000

Language:

english

File:

PDF, 2.87 MB

english, 2000

34

Contribution of aerial contamination to the accumulation of dieldrin by mature corn plants

Barrows, Harold L., Caro, Joseph H., Armiger, Walter H., Edwards, William Maxham

Journal:

Environmental Science & Technology

Year:

1969

Language:

english

File:

PDF, 398 KB

english, 1969

35

1.13-Gbit/lightwave transmission system

Maxham, K., Dugan, J., McDonald, M., Hogge, C.

Journal:

Journal of Lightwave Technology

Year:

1987

Language:

english

File:

PDF, 2.06 MB

english, 1987

36

Nonlinear lengthening of a triangular acoustic pulse

Temkin, S., Maxham, D.

Journal:

Physics of Fluids

Year:

1985

Language:

english

File:

PDF, 706 KB

english, 1985

37

Spirit of the Wind

Journal:

Year:

1991

Language:

english

File:

PDF, 951 KB

english, 1991

38

Three Approaches to Defining Jazz

GRIDLEY, MARK, MAXHAM, ROBERT, HOFF, ROBERT

Journal:

The Musical Quarterly

Year:

1989

Language:

english

File:

PDF, 950 KB

english, 1989

39

[AIP GAMMA-RAY BURSTS 2007: Proceedings of the Santa Fe Conference - Santa Fe (NM) (05–09 November 2007)] AIP Conference Proceedings - Modeling Gamma-Ray Burst Prompt Emission and X-Ray Flares within the Internal Shock Model

Maxham, Amanda, Zhang, Bing, Kobayashi, Shiho, Galassi, M., Palmer, David, Fenimore, Ed

Year:

2008

Language:

english

File:

PDF, 291 KB

english, 2008

40

Retail capability systems

Obeng, Efua, Prescott, John E., Hulland, John, Gilbert, Robert, Maxham, James

Journal:

Year:

2015

Language:

english

File:

PDF, 540 KB

english, 2015

41

Mourning Ends in Spring

Bertha Maxham Richard

Journal:

Montana: The Magazine of Western History

Year:

1970

Language:

english

File:

PDF, 566 KB

english, 1970

42

Identification and Aftermarket Personalization with Durable Goods

Donavan, D. Todd, Janda, Swinder, Maxham, James G.

Journal:

Psychology and Marketing

Year:

2015

Language:

english

File:

PDF, 401 KB

english, 2015

43

Narrative text biases attending the critical incidents technique

Burns, Alvin C., Williams, Laura A., “Trey” Maxham, James

Journal:

Qualitative Market Research / An International Journal

Year:

2000

Language:

english

File:

PDF, 217 KB

english, 2000

44

Hematologic reference intervals for Xenopus tropicalis with partial use of automatic counting methods and reliability of long-term stored samples

Maxham, Lily A., Forzán, María J., Hogan, Natacha S., Vanderstichel, Raphaël V., Gilroy, Cornelia V.

Journal:

Veterinary Clinical Pathology

Year:

2016

Language:

english

File:

PDF, 591 KB

english, 2016

45

Identification with the retail organization and customer-perceived employee similarity: Effects on customer spending.

Netemeyer, Richard G., Heilman, Carrie M., Maxham, James G.

Journal:

Journal of Applied Psychology

Year:

2012

Language:

english

File:

PDF, 854 KB

english, 2012

46

GRB 090926A AND BRIGHT LATE-TIME FERMI LARGE AREA TELESCOPE GAMMA-RAY BURST AFTERGLOWS

Swenson, C. A., Maxham, A., Roming, P. W. A., Schady, P., Vetere, L., Zhang, B. B., Zhang, B., Holland, S. T., Kennea, J. A., Kuin, N. P. M., Oates, S. R., Page, K. L., De Pasquale, M.

Journal:

The Astrophysical Journal

Year:

2010

Language:

english

File:

PDF, 251 KB

english, 2010

47

MODELING GAMMA-RAY BURST X-RAY FLARES WITHIN THE INTERNAL SHOCK MODEL

Maxham, Amanda, Zhang, Bing

Journal:

The Astrophysical Journal

Year:

2009

Language:

english

File:

PDF, 679 KB

english, 2009

48

Does Selective Sales Force Training Work?

Atefi, Yashar, Ahearne, Michael, Maxham, James G., Donavan, D. Todd, Carlson, Brad D.

Journal:

Journal of Marketing Research

Year:

2018

Language:

english

File:

PDF, 404 KB

english, 2018

49

Histone H3 Mutations: An Updated View of Their Role in Chromatin Deregulation and Cancer

Lowe, Brandon R., Maxham, Lily A., Hamey, Joshua J., Wilkins, Marc R., Partridge, Janet F.

Journal:

Year:

2019

Language:

english

File:

PDF, 1.30 MB

english, 2019

50

Brief Notices

Maxham-Kastrinos, Anne

Journal:

Western American Literature

Year:

1987

File:

PDF, 240 KB

1987